Caring for your hat.

FLEXIBRAID®

Travel Friendly

Designed for your travel adventures, the crown of your Flexibraid® hat is designed to fold flat inside your suitcase.  Should any irregularity appear, a warm iron, gently applied will, will improve its finish.

To clean your Flexibraid® hand wash in mild soapy water, reshape whilst wet, then allow to dry naturally.

RAFFIA BRAID

Handle with Care – Not to be flat packed

Raffia Braid is a hand-woven, natural fibre.  These hats have a casual aesthetic and a certain amount of informality in shape can be expected over time.  They should not be packed flat into a suitcase for travel.  If your hat develops some creasing, a warm iron, gently applied, will improve its finish. We do not recommend getting your Raffia hat wet, if you do pat it dry with a towel. Whilst the hat is drying use your hands to reform the hat to its original shape.

To clean your Raffia hat – spot clean with a soft damp cloth and mild detergent, then allow to dry naturally. For any stains consult a professional dry cleaner.

RAFFIA STRAW

Handle with Care – Not to be flat packed

Though being able to handle wear and tear, Raffia Straw is a hand-woven, natural fibre.  Hats should not be packed flat inside a suitcase for travel. We do not recommend getting your Raffia hat wet, if you do pat it dry with a towel. Whilst the hat is drying use your hands to reform the hat to its original shape.

To clean your Raffia hat – spot clean with a soft damp cloth and mild detergent, then allow to dry naturally. For any stains consult a professional dry cleaner.

BAO STRAW

Handle with Care – Not to be flat packed

Bao is the fibre from the Baobab tree. Bao straw hats should be handled with care and not be packed flat inside a suitcase for travel.

To clean your Bao straw hat – spot clean with a soft damp cloth and mild detergent, then allow to dry naturally

BURI STRAW

Handle with Care – Not to be flat packed

Made from the leaves of the buri palm, our Buri Straw hats should be handled with care and not be packed flat inside a suitcase for travel.

To clean your Buri straw hat – spot clean with a soft damp cloth and mild detergent, then allow to dry naturally 

AUSTRALIAN WOOL FELT

Handle with Care – Not to be flat packed

Made from Australian Wool felt, our wool felt hats should be handled with care and not be packed flat inside a suitcase for travel.

Felt hats should not be dry cleaned or washed.

To remove dust and loose dirt, gently brush your wool felt hat with a soft-bristled hat brush, moving in the same direction around the hat. Use long gentle strokes and do not brush to hard or you may damage the felt. You can also use a lint roller.

For stains, use a damp cloth and dab gently, avoid circular motions, this can damage the felt.

If your felt hat gets wet, shake off excess water, place on a hat stand or stuff crown with colourless tissue paper so the crown is supported. Allow to air dry naturally. Do not use heat to speed up drying process as this will shrink the felt.

Storing Hats

We recommend storing your hat in our hat boxes. This will keep your hat clean and preserve its shape. Alternatively, store it on a flat surface and avoid hanging it on the wall to prolong your hat's life. We recommend handling your hat by the brim and not the crown as this can lead to indentations and misshaping.

Hat Warranty

• Coverage: We guarantee your hat to be free from manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase.
• What’s Covered:
• Loose stitching or seams
• Faulty hatband or sweatband attachment
• Defects in shaping caused during production
• What’s Not Covered:
• Normal wear and tear
• Damage from water, heat, or improper storage
• Accidental damage (crushing, staining, tearing, etc.)
• Alterations or modifications made after purchase
• Remedy: If a defect covered under warranty occurs, we will repair or replace the hat (at our discretion) at no cost.

Note: Proper care and handling (outlined in the care instructions) are essential to maintain the warranty coverage.

We recommend storing your hat in our hat boxes. This will keep your hat clean and preserve its shape. Alternatively, store it on a flat surface and avoid hanging it on the wall to prolong your hat's life.